Important in formation for you regarding your credit/debit card
Sime Darby Charging requires ‘all’ customers to provide a valid credit or debit card before starting a charging session. Sime Darby Charging will pre-authorise your card for your charging fee per charging session for any additional charges which you may incur during your EV charging session.
A ‘pre-authorisation’ is not a charge. The customers’ issuing bank/credit card company holds the pre-authorised amount temporarily from the available balance of the card holder’s account for Sime Darby Charging to use.
Pre-authorisation is a common process followed within EV charging services around the world before session starts. The way it works is that a pre-authorisation request is made by Sime Darby Charging’s card terminal to the card holders’ bank, your bank/credit card company authorises the funds and sends an authorisation code to Sime Darby Charging. This confirms the availability of the requested funds in the card holder’s account to cover charges in Sime Darby Charging (if any).
This authorisation code is expected to be used when the transaction is about to complete (that is on session ends). If the authorisation code given by your bank/credit card company is not used by Sime Darby Charging, this means that your account had no incidental charges during the EV charging session and has had no need to use those blocked funds OR does not wish to proceed with the transaction due to other reasons.
The amount taken from your credit/debit card normally takes 30 working days to be released back to your card by your own issuing bank or credit card company. Some issuing banks may take longer especially for cards issued outside of Hong Kong. If you have any queries or problems regarding the pre-authorisation after the EV Charging Session, please contact your issuing bank/credit card company. Sime Darby Charging accepts no responsibility for any bank or credit card charges should your account become overdrawn as a result of this.
